Help center

How can we help?

Help with setup, QR pairing, location permissions, notifications, subscriptions and account access.

Connect a family member

Open IMOK on the older adult's phone, show the QR code, then scan it using IMOK Family.

Check internet access, location permission, background permission and battery optimization settings.

Confirm notification permission is enabled and that the family connection is active in both apps.

Fall detection is an assistance feature and may not detect every event. Contact emergency services when needed.

Subscriptions are managed through the Apple App Store or Google Play account used for purchase.

Send privacy questions, access requests or deletion requests to privacy@imokfamily.com.

Still need help?

We normally respond within 48 hours. Please include your device model, operating-system version, app name and a brief description of the issue.